Frequently asked questions

What type of insurance is included in the offered rental price? Am I fully insured?

We want you to drive around and discover Crete with a peace of mind. A Full Insurance Package is included in our rates: Third Party Insurance, Collision Damage Waiver, Full Damage Waiver, Personal Accident Cover, and Theft Protection Cover.

Is there a kilometer limit?

With Best Hellenic you are not charged for any kilometers driven.

Do I have an option to add some extra equipment (ie. GPS) to my reservation?

We offer a variety of extra services, from GPS and babyseats, to additional drivers and Wifi Service. All extra charges are calculated automatically and added to your total. Please note that for some car models or groups some services (like GPS or Wifi) are included in the rental rate, so when you add them you will not be charged.

What documents should I bear with me upon arrival/rental?

All drivers must have a valid license held for at least one year. An International Driving License is required by Greek Law for all renters that are not citizens of the European Community or who do not have a European Drivers permit. Driving License in characters not readable in English or Greek must be accompanied by an International Driving License.

Your Passport or ID Card is also necessary, as well as a valid Credit Card accepted by Best Hellenic.

ATTENTION: The original documents are necessary upon delivery. Photos and/or photocopies of the Driver’s License, Identity Card or Passport are not accepted, and we will be forced to cancel your reservation at your expense in case no original travel documents are provided.

How we will meet you?

If you arrive by plane, our employees will wait for you at the meeting point (Luggage Claim exit – inside the arrivals hall), holding a sign with our logo and your name on.

In case you arrive by boat in Heraklion Port, our representative will meet you in front of the Passenger Terminal, with a banner bearing your name as well as our company’s name.

Please note that we keep track of all changes that might occur in flight or boat arrivals, and we will be waiting to deliver you the car, even if your flight’s/boat’s arrival is delayed, with no additional charge.

If you would like to pick up your car at your Hotel, we will meet you at the Lobby / Reception Area of your Hotel.

In case you have any trouble meeting with our staff, just call ✆ +30 2810 330 636 .

Are there any extra charges for pick up / drop off in different locations?

We deliver and collect vehicles anywhere in Crete, including Airports, Ports and Hotels. Please note that delivery and/or collection in some areas have an additional fee, and it is automatically calculated in our online system, so you always see the final price.

Can I cancel my reservation without penalty?

You can cancel with no penalty up to 3 days before your rental begins for the Low Season, or up to 7 days for the High Season. In any other case (late cancellation/non-show) your deposit is not refundable.

Your rates include taxes?

All the rates include all taxes and 24% VAT.

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